faqs

Frequently Asked Questions

Ordering

1. Do you have order minimums?
No. We accept single-piece orders as well as large bulk runs.

2. How do I place an order?
You can place an order in any of the following ways:

• Use our online catalog: Select a product, choose your colors and sizes, and upload your artwork through our design tool.
• Upload your design directly: Use our online design tool to upload your artwork, position it, and submit your order.
• Order by email: Send your artwork and order details to orders@teeimprints.com. Include garment type, sizes, quantity, and any preferred print method.
• Request a custom quote: For bulk orders, multi-location prints, or specialty projects, contact us through our Contact Page.

3. Do you provide mockups before printing?
Yes. If needed, a mockup will be sent for approval. Approval is final.

4. Can I change my order after placing it?
Changes may incur additional fees and cause delays. No changes allowed once printing begins.

5. Can I bring my own garments?
Customer-supplied garments are accepted on a case-by-case basis. We are not responsible for damages or misprints on supplied items.

Artwork & Design

6. What file formats do you accept?
PNG (300 DPI), PDF, AI, EPS, and SVG. Avoid screenshots or low-resolution images.

7. Can you fix or clean up my artwork?
Yes. Additional fees may apply for cleanup or vectorization.

8. Do I need to size my artwork?
We can size it for you, but submitting artwork at your intended print size helps.

9. Why do printed colors look different from my screen?
Screens display RGB light; printers use CMYK-based inks. Variations are normal.

10. Can you print copyrighted images?
No. You must own the rights or have permission to use the artwork.

Production

11. What is your turnaround time?
Typical production time is 2–10 business days depending on print method and quantity.

12. Do you offer rush service?
Yes. Rush options may be available for an additional fee.

13. Do you guarantee exact print placement?
Placement may vary up to 1 inch, which is within industry standards.

14. Will all shirts look identical?
Minor differences in color, print tone, or garment texture are normal.

Shipping & Pickup

15. Do you offer shipping?
Yes. We ship via USPS, UPS, or FedEx.

16. Do you offer local pickup?
Yes. Pickup is available Monday–Saturday, 10 AM–6 PM.

17. What if my package is lost or delayed?
Carriers are responsible once the package leaves our facility. We will assist with claims when possible.

Pricing & Payment

18. How are prices determined?
Prices depend on garment style, print method, quantity, and colors.

19. What payment methods do you accept?
Credit/debit cards, PayPal, and online payments through Shopify.

20. Do you charge design or setup fees?
No setup fees for DTF, DTG, or HTV. Embroidery may require a digitizing fee.

Still have questions?

Email orders@teeimprints.com or use our Contact Page.