Mockup & Proof Approval Policy

Mockup and Proof Approval Policy

Last Updated: November 2026

1. What Is a Mockup or Proof?

A mockup is a digital preview of how your design will appear on a garment. It may show artwork placement, approximate sizing, garment color and print location. Mockups are visual guides and may not represent exact colors or garment appearance.

2. Approval Is Final

Once a mockup is approved, approval is final and binding. We produce exactly what is shown. The following errors in approved mockups are the customer's responsibility and do not qualify for free reprints:

  • Spelling mistakes
  • Incorrect artwork
  • Incorrect placement or sizing
  • Missing elements
  • Wrong colors

3. Reviewing the Mockup

The customer must review all details, including spelling, colors, artwork, garment style and placement. We recommend zooming in before approving.

4. When a Mockup Is Required

  • When the customer requests it
  • When our team edits the artwork
  • When placement needs clarification
  • When printing multiple locations or special placements

5. Production Begins Only After Approval

Production begins after mockup approval and payment, or an approved invoice for company accounts. Delayed approval will delay turnaround times.

6. Color Disclaimer

Colors may differ between screens and finished garments due to fabric absorption, decoration method and dye batches. Exact color matching is not guaranteed unless PMS matching was arranged in writing.

7. Sizing Disclaimer

Mockup print sizes are approximate. Actual results may vary slightly due to garment dimensions and production variables. Placement variations within 1 inch are industry standard.

8. Changes After Approval

Changes requested after approval may add costs and production time. Items already produced before the change request must be paid for.

9. If You Do Not Approve the Mockup

If a mockup is not approved, production cannot begin. Turnaround time starts when approval is received.

10. Errors Made by Tee Imprints

If the final product does not match the approved mockup (major defect, wrong design, or placement off by more than 1 inch), we will reprint the affected items at no cost. Claims must be made within 7 days of delivery.

11. Contact Information

Tee Imprints, operated by NorCal Apparel, LLC
Email: orders@teeimprints.com
Hours: Monday to Saturday, 10 AM to 6 PM (PT)